Learning Objectives

By the end of this lecture you will be able to:

• Understand the role of soft skills in improving patient trust and treatment acceptance
• Develop effective communication techniques for clear and confident case presentation
• Learn how to structure a dental consultation for better flow and efficiency
• Enhance skills in active listening and patient engagement
• Manage patient objections and concerns professionally
• Interpret and apply non-verbal communication and body language
• Build long-term patient relationships through empathy and trust
• Apply practical strategies to improve overall patient experience and practice growth